Business Operations
Vendor & Supplier Management
Evaluate suppliers, define ownership, manage service expectations, document dependencies and run recurring vendor reviews.
Curriculum
7 structured lessons.
01
Supplier landscape
8–20 minLesson · guided learning
02
Evaluation framework
8–20 minLesson · guided learning
03
Commercial and operational ownership
8–20 minLesson · guided learning
04
SLAs and service health
8–20 minLesson · guided learning
05
Dependency mapping
8–20 minLesson · guided learning
06
Vendor reviews
8–20 minLesson · guided learning
07
Final assessment
AssessmentLesson · guided learning
Practical resources
Take the framework back to work.
DOCX
Incident Report Template
Structure incidents by impact, timeline, owners, actions and follow-up.
Resource library →XLSX
Escalation Matrix
Define severity, owners, response channels and escalation thresholds.
Resource library →XLSX
Daily Operations Checklist
A repeatable opening and monitoring checklist for operational teams.
Resource library →DOCX
Weekly Operations Report
Summarize service health, incidents, risks and actions for management.
Resource library →