Data & KPI Literacy
How to read operating metrics
What you need to understand
This lesson introduces how to read operating metrics in the context of professional operations.
- Understand why the concept exists and who owns it.
- Identify the teams, systems and suppliers involved.
- Know what should be documented or escalated.
Apply the concept
How would this concept affect another team during a real project or incident?
Knowledge check
What best describes good operational ownership?
Lesson resources